Jan 09, 2014 - 10:54 PM
Jan 12, 2014 - 03:33 PM
This dealer has NEVER given me paperwork at any visit. I pick it up around 7 and they are gone at 5 in the service department. They also did not enter most visits in the computer (the last visit they only did weeks later after the Volt Advisor called them).
I have totally given up on Atlanic Chevy fixing my car. No other dealer in my area wants to touch my car when they find out I got it at Atlantic. So I am stuck with a broken car. And some days.... its dam cold.
Jan 12, 2014 - 09:43 PM
If you are having problems with your dealer, I suggest you call Ian at Volt Advisors at the number below. Have your VIN ready. No Chevy dealer that sells Volts can turn you away for warranty service. If anyone gives you that crap I would tell them that you will be calling the Chevy regional rep. to report that problem!
I have found that if you are pro-active with the Volt Advisor team, they can be your best advocate. Everyone I know who had this problem got it fixed, though some had to yell a bit to get this moving. Call the Advisors and talk to Ian first. He may connect you with your region's advisor, but be sure to get him involved first! Also, make sure he knows that you participate on this forum and got referred to him through this.
Be sure to keep us up to date on how it goes.
Chevrolet Volt & Spark EV Advisor Team
Chevrolet Volt & Spark EV Advisor Hours:
Monday - Friday 8AM to 11PM EST.
Saturday 11AM to 8PM EST.
Closed on Sunday.
Jan 13, 2014 - 03:20 AM
Been there and done that about all of these issues. ian knows me well and had me kicked out of the Volt Owners Facebook page for yelling a lot. I knew you had to yell to get any service. My VA Brenda a very nice lady gave me the phone number and name of a different dealer service manager. I thought she had explained the problems to him. Once i called him he asked me who my salesperson was i had to tell him i bought it elsewhere. The guy goes "mustave been from Atlantic". He then says sorry we no longer fix anything that Atlantic started. I called Brenda and told her. She was shocked and said she was reporting both dealers to the regional manager. I thanked her for her time but when i realized she was just basically looking up dealers names i told her never mind. I tried calling other dealers in Smithtown and Freeport. Both similar answers. So basicaly i am stuck with a broken car. If it ever becomes undrivable i will be paying for a car and it will be sitting rusting.
I no longer enjoy the Volt because of the horrible service and quality issues. Owned several Hondas with zero repairs for years. Wish I never got the Volt.
As I said I spoke to Atlantic on Friday because they sent me a card they were returning parts. When I went over the list of problems they did not fix and the fact i never got paperwork at any service visit (even for problems they did fix) The women basically called me a liar. If you look on the Volt owners FB page you will see where i noted in September where they fixed all the tires from leaking almost 5 lbs a week. No paperwork and they deny it. I even have emails to them and a response come on in. Yet they dall me a liar since its not entered in the computer.
Its funny how you tell me not to take any crap. I wasnt i was making a huge stink. Got me nowhere But out in the cold literally. I will never buy or lease another Chevy. The Volt is an awesome car. Hate mine because of the above. Sits many days without being driven. Four and a half months less than 2500 miles. Waste of money.
Its funny. Chevy forgets to put an owners manual in a car. Guy complains to Ian. ian mails him a manual. Then sends hats and tote bag etc. I got a lump of coal because I was one of those yelling to get Chevy to listen.
Jan 13, 2014 - 03:31 AM
i am sure Ian will tell you to delete all of my posts and ban me from this group. I fully understand. Chevy does nit want these issues public or "yellers" who dont take crap. I said my peace and vented. It helps just a little as i will writing another check in a few days fir the lease I cant get out of on a broken car (git a lawyer trying but having no luck unless I want to actually file a lawsuit costing as much as the lease or more). Cant afford it and might need to buy a used car if the Volt dies before the end of the lease.
You can drop the whole thing its a waste of time. I wont "yell" anymore i will just go away for a while.
Take it easy
ps typing this on phone. Sorry fir typos.
Jan 13, 2014 - 09:25 AM
Where are you located? I have some connections with a few dealership owners and might be able to help, assuming you want to get your problem solved. Quite frankly, I would've already been on the phone with GM HQ if a dealer told me they weren't going to fix a warranty problem with my car. If you just want to accept the situation that's certainly your right.